Trust Issues returns for season 2 on online safety decisions

WebPurify has launched season 2 of Trust Issues, a podcast that examines who shapes online safety decisions as AI, regulation and human judgment collide. New episodes are available on Spotify, with video episodes on YouTube.

Why it matters: - Online platforms are under pressure to balance faster AI moderation with human oversight, regulatory demands and user safety. - The podcast’s focus is the real-world decision-making behind what content stays online and what gets removed. - The season is aimed at leaders building trust and safety operations that can withstand automation, compliance and staffing constraints.

What happened: - WebPurify, an IntouchCX company focused on trust and safety, launched season 2 of Trust Issues on Sept. 22, 2026. - New episodes are available on Spotify and video episodes are available on YouTube. - The podcast explores the technology, policies and human decisions shaping online safety.

The details: - Season 2 examines how AI capabilities, changing marketplace regulations, human judgment and operational constraints intersect. - Each episode looks behind the scenes at the pressures facing digital platforms, including cost efficiency and high-stakes compliance. - The season features trust and safety leaders, technology executives, founders and industry experts. - Confirmed participants include leaders from Twitch, technology founder Mark Little, Katie Harbath, founder and CEO of Anchor Change, and Madeleine Thomas, CEO of Image Angel. - The season opens with “The judgement gap: Why AI moderation still needs human oversight,” featuring Kate Taylor, learning and development leader at Okta. - That episode focuses on learning and development strategies for teams working alongside rapid automation. - The episode also addresses critical thinking and preparing employees for complex situations that technology alone cannot resolve.

Between the lines: - The season frames online safety as an operations problem, not just a technology problem. - WebPurify is positioning trust and safety work as a mix of systems design, workforce training and policy judgment. - The emphasis on human oversight suggests companies still see limits in fully automated moderation. - The guest list signals that the debate spans platform operators, startup leaders and policy-focused executives.

What's next: - More episodes will continue the season’s focus on the tradeoffs between automation, regulation and human decision-making. - Trust Issues will keep releasing new episodes on audio and video platforms. - IntouchCX says it will continue building trust and safety solutions and consulting services through WebPurify and its broader content moderation work.

The bottom line: - Season 2 of Trust Issues turns a hard question into a recurring theme: online safety depends on technology, but the toughest calls still belong to people.